Welcome to Better Call Lostun. This Privacy Policy describes how LOSTUN-CARPIA SOFTWARE («Company», «We», «Us», or «Our») collects, uses, discloses, and protects your personal information when you visit our website (the «Website»), use our software development services, or interact with us in any way (collectively, the «Services»).

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our Services.

1. INFORMATION WE COLLECT

We collect several types of information from and about users of our Services, including:

1.1. Information You Provide to Us Directly: * Contact Information: Your name, email address, phone number, and company name when you contact us, request a quote, subscribe to our newsletter, or register for our Services. * Project Details: Information about your business needs, project requirements, and specifications provided during consultations or service agreements. * Payment Information: If you make payments directly through our Services, we may collect billing details. (Note: Many businesses use third-party payment processors who handle this data directly).

1.2. Information We Collect Automatically: When you access and use the Website, we may automatically collect certain information: * Usage Data: Information on how the Services are accessed and used (e.g., your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data). * Device Information: Information about the device you use to access the Services, including hardware model, operating system, and unique device identifiers. * Tracking Technologies and Cookies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

1.3. Information from Other Sources: We may receive information about you from third-party sources (e.g., business partners, public databases) to supplement the information we collect directly, consistent with this Privacy Policy.

2. HOW WE USE YOUR INFORMATION

We use the collected information for various purposes, including:

• To provide and maintain our Services: This includes processing your requests for quotes, developing and delivering projects, providing customer support, billing, and account management.

• To improve and personalize user experience: Analyzing website usage to enhance functionality, content, and user interface.

• To communicate with you: Sending service updates, security alerts, and support messages.

• For marketing and promotional purposes: With your consent where required, sending newsletters, information about new services, and special offers.

• For security and fraud prevention: Protecting against malicious activities, unauthorized access, and ensuring the integrity of our systems.

• To comply with legal obligations: Responding to legal requests and protecting our legal rights.

3. HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following situations:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf (e.g., hosting providers, payment processors, analytics providers, email marketing platforms). These parties are bound by confidentiality agreements.

• For Legal Compliance and Protection: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect and defend the rights, property, or safety of Norway, our users, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

• With Your Consent: We may share your information with any other third party with your explicit consent.

4. YOUR PRIVACY RIGHTS

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: Request access to your personal data.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure («Right to be Forgotten»): Request deletion of your personal data (subject to certain legal exceptions).

• Right to Restriction of Processing: Request that we limit how we use your data.

• Right to Object: Object to the processing of your data for certain purposes (e.g., direct marketing).

• Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.

• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us at alex@bettercalllostun.no. We will respond to your request in accordance with applicable law.

5. INTERNATIONAL DATA TRANSFERS

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Norway and choose to provide information to us, please note that we transfer the data, including Personal Data, to Norway and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

6. DATA SECURITY

We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

8. CHILDREN’S PRIVACY

Our Services are not intended for use by anyone under the age of [e.g., 13 or 16] («Children»). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

9. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the «Effective Date» at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• By email: alex@bettercalllostun.no